Help Center
Got questions?
Everything you need to know about coverage, ordering, delivery, payments, and support.
General
Which areas does SIKA cover?
SIKA covers Saida.
What is the refund policy?
You can contact SIKA's customer support team via the app to check if the return policy is applicable to your case.
What are SIKA's terms and conditions & privacy policy?
You can click on Terms & Conditions and Privacy Policy for more details.
Ordering
How do I track my order?
You can track your order by clicking on the tracking icon on the home page. You can also track it by heading to "My Profile," then "Order History," and selecting the desired order.
How can I change my address after placing an order?
If you need to change the location, the only option is to cancel the order. If you need to amend the floor or building number, please contact SIKA's customer support team via live chat on the app.
Is there a minimum order charge?
SIKA is committed to delivering your order with no minimum amount required.
How can I leave a note for the driver?
At checkout, choose from the available suggested notes and/or add your own instructions in the "Delivery Instructions" field. You can also contact SIKA's customer support team via the app.
Can I pre-order?
Pre-ordering is currently unavailable.
Payments
What are the payment methods?
SIKA currently accepts Cash only.
Delivery & Support
What if I missed my delivery?
If you are unreachable, your order will be canceled 45 minutes after the rider arrives at the location. Our customer service team can reinitiate your order at any time - simply place a new order by going to "My Profile" -> "Order History," then selecting the order again.
How can I proceed with an inquiry regarding my order?
You can always contact our customer support team via live chat on the app.